Refund policy

1. Wallet balance

Wallet top-ups for the Business API are generally non-refundable because credits remain usable for messaging.

2. Eligibility for refund

Refunds may be issued where there has been a verified billing error, where service was materially unavailable, or where required by law.

3. Processing time

Approved refunds are processed within 7–10 business days via the original payment method.

4. How to request a refund

Email billing@tody.in with your business account, transaction reference, and reason for refund. We’ll acknowledge within one business day and confirm the outcome within seven business days.

5. Enterprise contracts

Enterprise customers should refer to their MSA for refund treatment, which may override this policy.