CS
Named CSM
Dedicated customer success manager from kickoff through scale. One point of contact for everything.
Enterprise
Communication infrastructure for organisations that need governance
Dedicated onboarding, contractual SLAs, custom rate limits, security review support, and a roadmap conversation that goes beyond the pricing page.
For enterprise
What Tody adds on top of the Business API
Everything on the Business API plan, plus the operational guarantees and white-glove support enterprise procurement teams expect.
SL
Contractual SLA
Uptime SLA with service credits, response-time commitments, and a quarterly review with engineering.
RL
Custom rate limits
Burst lanes for peak traffic, reserved capacity for campaigns, and isolated worker pools for large customers.
SR
Security review support
We complete your security questionnaire, share architecture diagrams under NDA, and join your review call.
IN
Custom integrations
Pre-built connectors for Tachy School ERP and custom connectors for your stack (CRM, ERP, helpdesk, data warehouse).
IR
Incident response
1-hour acknowledgement on enterprise incidents. Post-incident summary for every customer-facing impact.
Enterprise rollout
A practical launch plan for high-volume communication
Enterprise adoption fails when messaging is treated as a simple send button. Tody scopes identity, consent, API traffic, template governance, billing, security review, and operational reporting before the first production campaign goes live.
- Discovery workshop for use cases, departments, channels, and message categories
- Security and compliance review with architecture notes under NDA
- Sandbox API keys, sample templates, webhook receiver testing, and data-flow mapping
- Production launch checklist with rollback, rate limits, wallet threshold, and support contacts
- Quarterly business review covering delivery quality, spend, template health, and roadmap
MSAReview ready
SLAContractual
QBRQuarterly
Enterprise teams
Built for every stakeholder in the communication stack
Tody gives each enterprise team the layer they need: developers get APIs, operations gets reliability, finance gets cost control, and compliance gets traceability.
Engineering
REST endpoints, idempotency keys, webhooks, versioning, rate limits, and status APIs for reliable backend automation.
Operations
Campaign throttling, queue visibility, priority lanes, delivery reports, incident contacts, and launch checklists.
Finance
Wallet thresholds, per-message debits, campaign spend, GST invoices, exports, and school or department-level cost allocation.
Compliance
Template review, sender governance, India data residency, consent handling, audit logs, and security-questionnaire support.
Enterprise FAQ
Enterprise procurement answers
Need an MSA template, a security questionnaire response, or a quarterly business review cadence? Email enterprise@tody.in.
We are building toward formal certification on a published timeline. Today we can share architecture, encryption posture, residency proof, and audit log capability under NDA.
Enterprise plans include a contractual uptime SLA (typically 99.9%) with service credits for any breach. Custom SLAs and burst capacity are negotiable based on volume.
For large customers we offer dedicated workers, dedicated rate-limit lanes, and reserved sender identities. Single-tenant deployment can be scoped on request.
You get a named onboarding manager, an integration plan, sandbox credits, template review acceleration, and a launch checklist. Most enterprise customers go live in 2–6 weeks.
Bring Tody into your enterprise stack
Talk to our enterprise team about onboarding, SLA, security review, and a roadmap conversation.